The LEITNER Tele-assistance supports you in the verification of the functionality of your installation, as well as in finding solutions quickly. With the help of LEITNER Teleassistance, our service technician sees the system as if he‘d be sitting right next to you.
The operating status of the system can be directly monitored from the LEITNER headquarter in Sterzing in order to provide the operator with targeted and fast information on the system functionality or supporting him during troubleshooting. The connection to the internet is established through an industrial firewall installed in the control cabinet. A safe connection between the service technician‘s PC and the system is guaranteed by a VPN connection, thereby an unauthorized access by third parties is excluded.